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TomTheZambieSlayer

Xbox One Black Screen. Please Help!

Question

I preloaded dying light onto my xbox one not long ago and I haven't been able to play the game since. The reason for this is because every time I 'press start' after the introduction video my game goes to a black screen and the screen doesn't go away...

 

I really want to play this game and it's upset me that this bug has been effecting me for so long. I will try to get in touch with techland today but does anyone else know how to sort this out for now.

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3 answers to this question

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My game actually did that too, I had no idea what to try so I basically just 

cleared my cache(hold down xbox power button until it turns off)> uninstalled Dying Light>re-downloaded my profile>and installed it again

 

Worked like a charm after that, however if it doesnt work after that maybe chat with a Microsoft agent? They might be able to sort it out faster than waiting for a reply on these forums.

 

link here: http://support.xbox.com/en-US/contact-us#0:0:3

 

Cheers!

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