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unable/takes long time to sign in or sign up to Weapon Dockets.

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So I was reading one of the hints they always give you in a loading screen and saw that weapon dockets were some sort of extra bonuses for the game and wanted to apply for them. I went to the website made an account but it took a while to load and register so i decided to see if it was just something wrong with my computer so i refreshed it and tried to sign in. I was successful but it did not show like i was logged into a profile. Tried the code and it told me to go to the support system.  I would like to explore this feature and it would greatly improve my character as well and since its in the game. please and thank you

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