Karol Langier

Tech Support
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Reputation Activity

  1. Downvote
    Karol Langier got a reaction from Samus01 in Sound Bug (Climbing Noises)   
    Hey
     
     Thank you for bringing this to our attention, we will look into this issue!
  2. Upvote
    Karol Langier got a reaction from DanteYoda in Season Pass - Not Installed?   
    Hey,
     
     It is indeed weird, the Season Pass did not end yet - there is still one DLC that is coming and will be included in Season Pass. Even though Steam tells you that your Season Pass is 'Not Installed' you still have access to Cuisine and Cargo as well as Ultimate Survivor Bundle so everything seems to be working properly. The only way to check if anything is wrong with your Season Pass would be to either uninstall the dlc's and try to install them again or to wait for the 3rd DLC and see if you have proper access to it. 
     
     We checked that from our end and it does say 'Installed' on our version. So it seems to be some kind of mixup. Can anyone confirm that they have similar problem ?
  3. Upvote
    Karol Langier got a reaction from DanteYoda in Season Pass - Not Installed?   
    Hey,
     
     It seems that this problem is Steam related as there are reports on Steam of some other games having similar issue with DLC's. We will try to investigate, however we will most likely know more when we release the next DLC that is included in Season Pass.
  4. Upvote
    Karol Langier got a reaction from sentinel_deco in Eu Version Dying Light Still 1.01?   
    Hey
     
     The numeration as well as release dates of the patches depends on the region and console. The 1.01 EU patch is equal to 1.03 patch. Unless anything changes the 1.02(presumably that's the numeration) should appear in EU soon and should contain everything that 1.04 had for NA. We might release one bigger patch in EU region and that would shift patch release to a bit later date however it's still right around the corner.
  5. Upvote
    Karol Langier got a reaction from DanteYoda in Season Pass - Not Installed?   
    Hey,
     
     It is indeed weird, the Season Pass did not end yet - there is still one DLC that is coming and will be included in Season Pass. Even though Steam tells you that your Season Pass is 'Not Installed' you still have access to Cuisine and Cargo as well as Ultimate Survivor Bundle so everything seems to be working properly. The only way to check if anything is wrong with your Season Pass would be to either uninstall the dlc's and try to install them again or to wait for the 3rd DLC and see if you have proper access to it. 
     
     We checked that from our end and it does say 'Installed' on our version. So it seems to be some kind of mixup. Can anyone confirm that they have similar problem ?
  6. Upvote
    Karol Langier got a reaction from juanchi86 in List Of Glitched Trophies And Achievements   
    Hey,
     
     Can you guys help us narrow the problem ? Can you tell us platform you are playing on ? We want to make sure on what platforms there are still problems reported. Right now it looks like it is mostly PS4 that still has issues after patch. We want to make sure.
  7. Upvote
    Karol Langier got a reaction from sentinel_deco in Hard Mode+   
    Hey
     
     To unlock the costumes you need to make sure you start new game as a hard mode. Changing normal game to hard mode even at the very beginning will sadly not work. To play hard mode+ you need to first change your save with 100% main storyline completion into a hard mode and then start new game+. Otherwise the game will think that you played the new game+ on normal and changed it to hard mid-game.
  8. Upvote
    Karol Langier got a reaction from Michał Napora in Patch Incoming - Hard Mode And Achievements/trophies   
    Hey guys FYI,
     
     The promised 'bigger patch' is coming within a week. To avoid confusion: yes, sadly it won't be available in every region at the same time, so if someone writes about new update that you don't have don't worry - it should be available to you soon. The major focus of the patch is Hard Mode, adding even more challenge for those that thought Dying Light was a bit on the easier side. Hard Mode will be available through Advanced option in Play Campaign - You don't have to beat the game to unlock it. Also coming is bigger weapon variety, so those heavier-weapon enthusiasts can finally be at ease when they are bashing their way through Harran at higher levels.
     
     It wouldn't be a patch without some fixes and the most awaited according to your feedback is the achievement/trophies one. PS4 users that update the game and launch it should have all the thropies registered properly. Xbox One users however will have to launch the title and do something in-game to update their profile (like doing a quest/safezone for example). That should be enough to get the achievements you were supposed to get.
     
    Obviously that is not all the patch offers but this post is more about keeping you guys informed then presenting it's features. I'm sure that as the patch releases there will be some official info with more details.
  9. Upvote
    Karol Langier got a reaction from Mr8iggins in I Am Stuck At Level 24 For Survivor Rank!?   
    Hey guys
     
    The previous patches should have fixed all the problems concerning survivor rank however we will still investigate this issue and hopefully come up with a solution for you guys in one of the upcoming patches.
  10. Upvote
    Karol Langier got a reaction from callandor77 in Will Not Give Me Last Skill Point ? Ps4   
    Hey,
     
     There is a major patch incoming on all platforms and for all regions. We have sent it already to our partners and are now waiting for a green light. We don't know exactly when it is going to release yet but we are hopefull it will be soon. The patch will mostly be aimed at fixing all the major issues coming from your feedback (like achievements/survivor rank/weapon variety/etc.) as well as adding some new things.
     
    I'm sorry if all the waiting is frustrating however I would like to assure you that we are still working hard on improving the game and we are not trying to exclude anyone from the fruits of our work. If my responses seemed confusing to you it is because the patch situation right now is very confusing (it depends not only on the regions but on the platforms themselves too) and the forum is international and multiplatform. But hopefully the big patch will stabilize this situation so there is no more confusion.
  11. Downvote
    Karol Langier got a reaction from guinho13bh in 1.4 Didn't Fix My Stutter Problem   
    Hey
     
     Don't worry, we are still not done with optimizations based on your feedback. We promise that we will keep working until everyone that meets the minimum requirements can ejoy Dying Light to the fullest .
  12. Upvote
    Karol Langier got a reaction from FireLord1919 in List Of Glitched Trophies And Achievements   
    Hey guys,
     
     Just so you won't feel left out of the loop - we are working on improving achievements in our upcoming patch so hopefully it will fix all of your achievement issues. And just to clarify - once all problems are gone you should receive your achievements - it is unlikely that You will have to do them all over again. Once the patch is live we will inform you how to exactly make sure that they unlock. The only thing we are asking is for just a little bit more patience.
  13. Upvote
    Karol Langier got a reaction from Anonymous420_1 in My "broken" Game Issues Ps4   
    Hey,
     
     If you are on New Game+ make sure to get to "Airdrop' quest before checking the traps(for story purposes the access is delayed till then).
     
    For other achievements could You provide us with a screenshot of your quest log (finished quests) so we can see if they worked properly there ?
     
    Also just to clarify the Clicker should drop a weapon mod (enhancement), not blueprint. We will look into those problems.
  14. Upvote
    Karol Langier got a reaction from kemical in 1.4 Didn't Fix My Stutter Problem   
    Hey,
     
      Don't worry patches will keep coming even after the known issues will get fixed. We are planning to improve Dying Light even further so you can rest assured that your problems will get resolved. We want to make sure that the next patch will include as many fixes as possible so it might take some time still - however we are aware that some of you still have problems so it shouldn't be too long for it to appear anyway. We do not have concrete release date for it yet as we are still working on it.
     
    P.S. Since this is a PC topic the information above is mostly for PC users - there are still console patches incoming soon so that everyone will be on the patch commonly referred to as 1.4.0 (the exact number may vary depending on console and region).
  15. Downvote
    Karol Langier got a reaction from DD_bwest in Some Information Regarding Bugs. Those Waiting For The Feb 27 Physical, Have A Read.   
    "Hey,
     
    Even if we don't provide you with constant updates of the situation we would like to assure you that we are working hard, to make Dying Light as enjoyable as it should be for everyone. We try to gather as much information as we possibly can from many different sources, and are trying to the best of our abilities to process the overwhelming ammount of feedback we got from You guys. We realize that it impacted the swiftness with which we provided you guys with new informations but are trying hard to improve the process. Thanks to that hopefully our response should be more frequent and informative from now on. We do realize that all of those factors have big impact on the future of Dying Light, and we definitely care about the well being of it's community. Our team is hard at work preparing and testing the future updates, we are releasing patches on PC every week hoping to fix most of the pressing issues. The consoles situation is more complicated but we assure that by 27th most of the major problems should be ironed out. Thank you all for the patience and the support you are giving us."
  16. Downvote
    Karol Langier got a reaction from DD_bwest in Some Information Regarding Bugs. Those Waiting For The Feb 27 Physical, Have A Read.   
    "Hey,
     
    Even if we don't provide you with constant updates of the situation we would like to assure you that we are working hard, to make Dying Light as enjoyable as it should be for everyone. We try to gather as much information as we possibly can from many different sources, and are trying to the best of our abilities to process the overwhelming ammount of feedback we got from You guys. We realize that it impacted the swiftness with which we provided you guys with new informations but are trying hard to improve the process. Thanks to that hopefully our response should be more frequent and informative from now on. We do realize that all of those factors have big impact on the future of Dying Light, and we definitely care about the well being of it's community. Our team is hard at work preparing and testing the future updates, we are releasing patches on PC every week hoping to fix most of the pressing issues. The consoles situation is more complicated but we assure that by 27th most of the major problems should be ironed out. Thank you all for the patience and the support you are giving us."
  17. Downvote
    Karol Langier got a reaction from EricB in Xbox One: Car Traps & Electric Fences Missing In New Game+   
    Hey
     
     Have You completed entire 'First Assignment' quest (along with going to talk to Brecken so you officially get 'promoted' to a runner and can actually use them ) ? We decided that since Spike is telling Crane that he can't use the traps before it would be the best moment to allow players to use them again (even with the skill unlocked).
  18. Upvote
    Karol Langier got a reaction from MuhNamesTyler in No Multiplayer Option On Ps4?   
    Hey,
     
     From what I can see from your ticket you are currently doing the quest that locks the multiplayer. There are 2 moments in the game when You cannot play coop. During the tutorial portion of the game until you finish "First Assignment", and during the ending mission for story puproses. Finishing the main story should allow you to change online options again. You can make sure that everything works properly by trying Be The Zombie as it works with the same multiplayer system, or by creating a new game and beating first assignment.
  19. Downvote
    Karol Langier got a reaction from jackshadow5555 in Extraction Crane Bug   
    Hey,
     
    There are couple of solutions for this problem. First of all having higher agility will make climbing the crane a bit faster and give you a little more time to run through it. Also having a Speed Booster on You for this part will make it a lot easier. The third one is actually connected to PC's - sometimes if your framerate is lower, your character may actually move a little slower than usual. You could try lowering all your video options to minimum just for this part and see if it helps. The whole event is timed so that players have just enough time to run through it even on 1st agility lvl, it might take a few try at first but eventually you should be able to reach it. Hope those hints will help !
  20. Upvote
    Karol Langier got a reaction from fitzwilkinson in Survival Rank Stuck At 24   
    Hey guys,
     
     We are aware of this issue and it should be resolved with the future patches. Once the patch containing this fix will release everyone affected should automaticly reach lvl 25.
  21. Upvote
    Karol Langier got a reaction from callandor77 in Ps4 Preorder Season Pass Not Working !   
    Hey guys,
     
     We are aware of the issues connected to downloading dlc/season pass through PSN we are trying to resolve it with Sony. We are very sorry and will try to keep you informed and hopefuly provide with a solution soon !
  22. Upvote
    Karol Langier got a reaction from Trane-1723 in Cant Even Download The Dlc   
    Hey guys,
     
     We are aware of the issues connected to downloading dlc/season pass through PSN we are trying to resolve it with Sony. We are very sorry and will try to keep you informed and hopefuly provide with a solution soon!
  23. Upvote
    Karol Langier got a reaction from Trane-1723 in Cant Even Download The Dlc   
    Hey guys,
     
     We are aware of the issues connected to downloading dlc/season pass through PSN we are trying to resolve it with Sony. We are very sorry and will try to keep you informed and hopefuly provide with a solution soon!